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REFUND POLICY.

At MelB Alliance, we are committed to ensuring the satisfaction of our supporters and donors. This refund policy outlines the conditions under which we offer refunds for donations and other contributions.

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Donations


Donation Refund Requests:

  • If you have made an error in making your donation or change your mind about contributing to MelB Alliance, we will honor your request for a refund made within 15 days of your donation.

  • To request a refund, please email us at melballiance@gmail.com with your full name, donation amount, date of donation, and the reason for the refund request.


Processing Refunds:

  • Refunds will be issued using the original method of payment. If the donation was made by credit card, the refund will be credited back to the same credit card.

  • Please allow up to 10 business days for the refund to be processed and appear in your account.

 

Event Registrations and Ticket Purchases


Cancellation and Refunds:

  • If you need to cancel your registration for an event or request a refund for a ticket purchase, please notify us at least 7 days prior to the event.

  • To request a refund, email melballiance@gmail.com with your name, event details, and the reason for the refund request.

 

Non-Refundable Fees:

  • Please note that any processing fees associated with ticket purchases or registrations are non-refundable.

  • Refunds will not be provided for cancellations made less than 7 days prior to the event unless otherwise stated in the event-specific terms and conditions.


Merchandise


Return and Exchange Policy:

  • If you are not satisfied with a merchandise purchase, you may return the item within 30 days of purchase for a refund or exchange.

  • Items must be returned in their original condition, unused, and with all original packaging and tags.


Return Process:

  • To initiate a return or exchange, please email melballiance@gmail.com with your order number, item details, and the reason for the return or exchange.

  • Customers are responsible for the cost of return shipping unless the item is defective or the return is a result of our error.

 

Contact Us
If you have any questions regarding our refund policy or need assistance with a refund, please contact us at melballiance@gmail.com. We are here to help and ensure your experience with MelB Alliance is a positive one.

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Thank you for your support and understanding.

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